This bug could be caused by multiple factors, such as payment not received, multiple accounts problem, or any other error.
Payment didn't
received
Crunchyroll states that this error could occur if
Crunchyroll does not receive your payment. Your premium membership will expire
if your payment is not received within 10-30 days. You will need to purchase a
new Crunchyroll subscription in this instance.
What are the best apps to watch anime? These are the 13 best
anime apps for Android and iOS (free, paid)
Multiple accounts
This problem may occur if you have more than one Crunchyroll
Account. This could be because you are using an account with no premium plan.
To check the most recent purchase stats, you should go to your order status
page. Check your other account if there are no purchase stats.
Deactivate error
Sometimes an error can cause your premium plan to be
automatically cancelled. You should contact Crunchyroll's customer service.
Please include the
following details in your complaint:
Total Charge
Transaction date
Credit card users
Credit card: Your full name
Your credit card company name
Last 4 digits from your credit card number
Credit Card expiration date
The billing zip code for Credit Card
For Paypal users:
Primary email for your Paypal account
If possible, Paypal transaction ID for specific payments
Contact the customer service department by clicking here
Crunchyroll customer support will resolve your CrunchyrollSubscription not working problem as quickly as possible. The problem may take up to
1-2 days for it to be resolved completely.
This information should help you solve your problem. You can
also comment below if you have any other problems with Crunchyroll. We'll be
sure to solve your problem.
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